Duration: Half day
Overview
E-Mail has become an important means of communication in business. We use e-mails to communicate internally to our work colleagues and despite other advances in communication, e-mails are still a key tool used to communicate with customers, suppliers and business partners.
Unfortunately, it can be said that we do not always display the same professionalism in our e-mails as we do with other forms of business communication and professional standards are still evolving.
Description
In this short course we consider what standards we need to be applying to ensure that our e-mails are professional and effective. This involves eliminating common mistakes, applying professional standards and following accepted e-mail protocol.
Topics covered:
- Three Aspects? – The participants in this session consider three aspects of writing e-mail and start considering how they can improve their business e-mails by paying attention to these
- E-Mail Errors– Participants discover common errors made in business e-mails and how to eliminate these errors. They also have the chance to put this into practice by proof reading and correcting a short e-mail
- Professional Standards– This section contains an activity to help participants understand the professional standards they should aim for when writing business e-mails. They also get the opportunity to put this into practice by re-writing an unprofessional e-mail
- E-Mail Protocol– Here participants look at a number of diverse issues such as addressing e-mails, font type, font size and the use of attachments.
- Legal Aspects– This is a short introduction to some legal aspects of writing and sending e-mails and is not intended as an in depth legal analysis.
Who Should Attend?
Anyone who wants to better understand how to eliminate simple errors when writing and sending e-mails, and how to comply with the professional standards of your organisation.
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