The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with an awareness of vulnerability and their responsibilities towards customers.
WAVE training provides knowledge on recognising and assisting vulnerable individuals, and the ‘Ask for Angela’ campaign, enabling people in unsafe situations to discreetly seek help from trained staff using a code word.
The course is ideal for anyone in a customer-facing role, focusing on identifying vulnerability and making appropriate interventions.
If you would prefer to pay by invoice, please email sales@inovra.co.uk with your requirements, and we’ll arrange for an invoice to be raised for you.